WhatsApp Automation Services in India
WhatsApp is how Indian customers want to communicate. WebCrafts Technology builds WhatsApp automation systems that serve customers at scale — answering queries instantly, sending order updates automatically, nurturing leads through multi-step sequences, and enabling your team to manage hundreds of conversations efficiently. We integrate WhatsApp Business API into your existing CRM, ERP, and order management systems.
WhatsApp Automation Solutions We Build
Lead Nurturing Sequences: new lead contacts → automatic welcome message → product/service information → follow-up messages at scheduled intervals → appointment booking link. Order Management: order placed → confirmation message → dispatch notification with tracking link → delivery confirmation → review request. Customer Support: customer sends query → bot resolves common questions → complex queries routed to human agent → resolution confirmed. Appointment Reminders: booking created → confirmation message → reminder 24 hours before → reminder 1 hour before → post-appointment follow-up. Payment Collection: invoice generated → WhatsApp notification with payment link → payment reminder on due date → receipt on payment.
WhatsApp Business API Integration
We integrate the official WhatsApp Business API into your systems. This enables sending template messages at scale, receiving and responding to customer messages programmatically, integrating WhatsApp conversations into your CRM, tracking message delivery and read receipts, managing contact lists and opt-outs, and broadcasting messages to opted-in customer segments. We handle the API setup, template approval, and compliance requirements.
WhatsApp Chatbot Development
Our WhatsApp chatbots handle common customer queries without human intervention. Product catalogue browsing and enquiry. Order status checking. Appointment booking. FAQ responses. Lead qualification. Payment status. Language support: Hindi and English. We use AI to make chatbots understand natural language — not just keyword matching — so customers get helpful responses even when they phrase questions differently.
Compliance & Best Practices
We ensure all WhatsApp automation follows Meta's Business Policy and Indian regulations. Proper opt-in collection before sending messages. Clear opt-out mechanisms. Template message approval before sending. Reasonable messaging frequency to prevent spam. Proper data handling for customer information. Using official WhatsApp Business API (not unofficial tools that risk account bans).
What's Included
Technologies We Use
Frequently Asked Questions
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